FAQ

To ensure the longevity and effectiveness of our products, try to store them in a cool, dry place away from direct sunlight. Always keep the lids tightly closed when not in use.

At Jane & Shea, we value each of our customers individually and we show this appreciation through the quality of our customer service. After an order is placed and has been CONFIRMED on our end, packaging will start within the next 12-24 hours. Depending on the clients location and the speed in which they chose to receive their merchandise, it can take between 2-7 business days for your items to arrive after placing an order.

While our products are not certified organic, they are carefully formulated with sensitive skin in mind. We prioritize using high-quality ingredients that are gentle and effective for all skin types.

No, we do not test our products on animals. We are committed to cruelty-free practices and only conduct testing on human volunteers to ensure product safety.

Yes actually you should. Many of our products are made with nut oils and if you are known to have reactions to any type of nut product, you may want to do a test patch on a small amount of skin to see what reaction you would have to the products in our line.